Information We Collect
When you call, text, or submit a form, we collect only the information needed to respond to your request. That may include your name, phone number, email address, vehicle year, make, model, mileage, symptom notes, preferred contact method, and any estimate details you choose to share.
- Contact information so we can reply or confirm an appointment.
- Vehicle information so the right diagnostic conversation starts quickly.
- Symptom details such as slipping, leaks, warning lights, noises, or shifting behavior.
We do not need sensitive personal information through the website. Please do not send Social Security numbers, full payment card details, or private documents through a general lead form.
How We Use Your Information
Your information is used to answer your question, schedule service, follow up on an estimate, document a request, and keep the conversation organized if you contact us again later.
- To return calls, texts, and form submissions.
- To prepare for a Free Diagnostic or estimate review.
- To route your message to the right service conversation.
- To maintain service records tied to a repair or warranty question.
- To improve the website forms and advertising we use to reach local drivers.
We may also use basic analytics to understand which pages help Arlington Heights and northwest suburban drivers find the information they need.
Sharing Your Information
We do not sell your contact information. We share information only when it is necessary to operate the website, respond to your request, process a form submission, support advertising measurement, or comply with a legal requirement.
- Form handling may be processed through Formspree.
- Website traffic may be measured with tools such as Google Analytics or Microsoft Clarity.
- Phone, text, or scheduling tools may store the messages needed to follow up with you.
- Repair-related information may be kept with service records if work is performed.
Cookies
This website may use cookies or similar browser storage to measure traffic, understand which pages are useful, and improve local advertising. You can adjust cookie settings in your browser, though some features may not behave the same after cookies are limited.
Lead Form Retention
Lead form messages may be retained so we can respond, document what was discussed, and avoid making you repeat the same vehicle details if you call back. Repair records may be retained longer when they relate to estimates, invoices, warranty terms, or service history.
Data Security
We use reasonable safeguards for the information submitted through this website, but no website or email system is perfect. For anything sensitive, call instead of sending it through a public form.
Your Rights
You can ask us to review, correct, or remove contact information tied to a website inquiry, subject to ordinary service-record, warranty, and legal-retention needs.
- Request a copy of the contact details we have from a website inquiry.
- Ask us to update incorrect contact or vehicle information.
- Ask us to stop non-essential follow-up messages.
Children's Privacy
This website is intended for vehicle owners, drivers, and adults requesting auto repair information. It is not designed for children.
Changes to This Policy
We may update this policy as the website, form tools, or advertising tools change. The version posted here is the current website privacy policy.
Contact Us
For privacy questions connected to this website or a submitted form, call 847-393-0191 or use the contact page. Include the phone number or email address you used so we can locate the correct inquiry.